Agreement to Terms
Before using the Site, please read this Agreement carefully. It is a legally binding contract between you and the Company. By creating, registering, or logging into an account, or by simply accessing the Site, you accept the latest version of this Agreement. Each time you visit, access, register, or use the Site, you reaffirm your acceptance of these terms. If you do not agree to the entire Agreement, you are prohibited from using the Site.Modifications to Terms
The Company may update this Agreement at any time. Any changes will be posted on this page, emailed to the address associated with your account, or posted within your User Account. Updates take effect on the specified date. It is your responsibility to review the Agreement and your account details regularly to stay informed of any changes.Eligibility Requirements
Only users who are at least eighteen (18) years old, or the age of majority in their jurisdiction, and who accept these terms, may use the Site. By accessing or using the Site, you confirm that you meet these eligibility criteria and agree to follow all applicable laws. The Site is intended solely for lawful use.Emergency and Teletriage Limitations
The Site is for non-emergency use only, and the veterinarians and other professionals (Practitioners) who may provide services through the Site are not offering a full range of veterinary care. Please see your regular veterinarian for all of your animal’s healthcare needs. Based on your location, the Site may provide teletriage services to assess whether your animal’s situation is an emergency.Veterinary Services and Products Disclaimer
The Company provides the online platform for veterinary products and services but is not responsible for any information, services, or products offered by the Practitioners through the Site. All transactions, communications, and services related to the Practitioners are provided solely by the Practitioners. For clarity, the Company does not provide any veterinary services or products.Privacy Policy
The Company values your privacy. Please review the Company’s Privacy Policy for details on the collection, use, and protection of your personal information on the Site.Use on Various Devices
The Site may be accessible on a variety of devices, such as computers, tablets, and smartphones. You are responsible for ensuring that your device is compatible with the Site, and for any carrier or network fees that may apply. The Company does not guarantee that the Site will function on any specific device or network.Ownership Rights
All content, source codes, trademarks, and intellectual property on the Site belong to the Company or are used with permission. Your use of the Site does not grant you any ownership rights. This Agreement does not limit the Company’s rights to enforce its intellectual property.Rights and Permissions
- Site License: Subject to your compliance with this Agreement, the Company grants you a limited, revocable, non-transferable license to access the Site. Unauthorized use of the Site terminates this license immediately.
- User Materials License: Any information or content you submit, including animal health data, is considered “User Materials.” By submitting this information, you grant the Company a license to use it as described in the Privacy Policy.
- Public Disclosure Warning: Be aware that User Materials may be publicly disclosed, and the Company is not liable for any issues that arise from this.
Service Suspension or Termination
The Company may suspend or terminate the Site or your User Account at any time, without notice. The Company will not be liable for any loss or damages arising from such suspension or termination.
User Account
Registration: To access subscription-only parts of the Site, you may need to register and create a User Account. Additional requirements may apply. You may only have one account unless otherwise authorized.Account Responsibility: You are responsible for all activity on your User Account and must keep your login details secure. You must maintain accurate and up-to-date information within your account, including a valid payment method and email address. If you suspect unauthorized access to your account, notify the Company immediately. For operational purposes, the Company may access your account information to fulfill its responsibilities under this Agreement.
Indemnification: If you fail to comply with the terms of this Agreement, including the responsibility for maintaining the security of your User Account, you agree to indemnify and hold harmless the Company, along with its officers, directors, employees, and affiliates, from any claims or damages arising from such failure.
Payment and Subscription
If applicable, you may need to pay for certain products or services on the Site. These terms, including fees and billing cycles, will be detailed at the point of sale. All payments are final, and the Company reserves the right to modify pricing or cancel your subscription if you violate the terms of this Agreement.Disclaimers and Limitation of Liability
The Company provides the Site “as is” and does not guarantee uninterrupted or error-free service. The Company disclaims all liability for any damages arising from your use of the Site, including indirect, incidental, or consequential damages. Certain jurisdictions may not allow these limitations, so they may not apply to you.Governing Law and Dispute Resolution
This Agreement will be governed by the laws of the jurisdiction in which the Company operates, without regard to conflict of laws principles. Any disputes arising from this Agreement will be resolved through arbitration, as detailed further in the Company’s Dispute Resolution Policy.Entire Agreement and Severability
This Agreement, including any policies referenced herein, constitutes the entire agreement between you and the Company regarding your use of the Site. If any provision of this Agreement is found to be invalid, the remaining provisions will remain in full force and effect.Contact Information
For questions about this Agreement, please contact the Company’s customer support team via the Site’s contact page.Payments
Third-Party Payment Processing Vendor: All credit card, debit card, and other transactions on the Site are processed through a third-party payment service provider. The Company’s relationship with this provider is purely contractual, and the provider operates independently. The provider is not under the control of the Company and is not considered a partner, agent, or in any similar relationship.Refusal of Products and Services: The Company has the right to refuse its products and services (including access to the Site) if it suspects fraudulent or illegal activity, such as the use of stolen credit cards or fraudulent prescriptions. The Company may report suspicious activity to payment issuers or law enforcement.
Payment Authorization: By providing payment information, you authorize the Company to share your details with the Practitioners, payment processors, or other third-party vendors involved in your transaction. This may include sharing updated payment information if necessary.
Payment Obligations: You are responsible for all payments and fees associated with your account, including those to the Company, Practitioners, third-party processors, or others. This also covers any fines, taxes, or liabilities, as well as costs incurred to collect overdue amounts.
Waiver of Claims; Unauthorized Payments: You waive all claims against the Company regarding unauthorized payments made through your account. However, you may submit a claim of unauthorized payment within 15 days. Claims must be sent via email to support@telavets.com, with detailed information about the transaction.
Accurate Payment Information: You guarantee that your payment details are accurate and up to date. You must notify the Company promptly if any payment information changes or if you notice any security breach.
No Refunds: All payments made through the Site are final and non-refundable.
Electronic Communications
Express Consent: By using the Site, you agree to receive communications from the Company via email, phone, text, and other electronic forms, for purposes such as advertising, updates, or promotional content. You are responsible for any charges associated with these communications, but this consent is not required to purchase products or services.Email Opt-Out: You can opt-out of marketing emails by following the instructions in the email or by adjusting your preferences through your User Account. Opting out may impact your ability to receive certain important notifications.
Text Message Opt-Out: You can opt-out of receiving text messages by following the opt-out instructions provided in the text or adjusting your communication preferences in your User Account.
Other Opt-Outs: To opt-out of other forms of communication, send an email to support@telavets.com with the subject line “Opt-Out of Communications,” and specify which types of communication you wish to stop receiving.
Prohibited Activities
- Impersonating others or infringing intellectual property rights.
- Reproducing or creating derivative works of the Site’s content without permission.
- Publishing harmful or illegal content, such as defamatory, misleading, or offensive material.
- Engaging in commercial activities or manipulating traffic to third-party websites.
- Using software or devices to scrape, disrupt, or gain unauthorized access to the Site or its data.
- Overloading or interfering with the Site’s infrastructure or accessing restricted areas.
- Any illegal or unethical behavior that harms the Site, its users, or other entities.
Links to Other Sites, Apps, or Networks
Linked Technologies: The Site may contain links to third-party websites or applications (“Linked Technologies”). The Company is not responsible for the content or practices of these third parties and provides the links solely for convenience.Disclaimer About Linked Technologies: The Company does not endorse or guarantee the information, products, or services offered through Linked Technologies. Accessing these links is at your own risk.
Take Down: The Company reserves the right to remove any content or communications on the Site that it deems to violate laws or be harmful to others, without notice or recourse.
Copyright Infringement: The Company respects copyright law and prohibits users from uploading or distributing materials that infringe on copyrights. If a user is found to be a repeat copyright infringer, their access to the Site may be terminated.
Copyright Violation Procedures
Takedown Notice (Materials): If you believe that your copyrighted work is being infringed on the Site, you must submit a written notice with specific details, including your signature, the work in question, and your contact information.Takedown Notice (Information Location Tools): If you believe that a link on the Site leads to infringing content, you can submit a notice with the relevant details for the Company to remove the link.
Counter-Notice: If you believe that your content was wrongly removed, you can submit a counter-notice with your details and a statement under penalty of perjury, explaining why you believe the material was removed in error.
